Booking Conditions

All Reservations
The terms and conditions detailed below apply to all reservations, whether made online at https://www.benalbeachspain.com or made by telephone or in person.

Payment
You will be asked to guarantee the booking with a debit or credit card including your 3 digit security code. We accept payment by MasterCard and Visa.

Flexible Rate: Flexible rates allows you to cancel up to 48 hours before arrival, payment will be required upon arrival at the resort and may be made by credit card or cash. If you choose to cancel after 12pm, 48 hours before you are due to arrive, payment will be taken from credit or debit card provided at time of booking.

Semi Flexible Rate: At the time of making your reservation, a 25% non – refundable deposit to the value of your full stay will be charged to your debit or credit card. The balance will be due for payment upon arrival at the resort and may be made by credit card or cash. We reserve the right in some cases to charge your credit or debit card provided at time of booking the full amount of your stay 7 days prior arrival as per our cancellation policy.

Special Offers including Advance Purchase Offers:  Reservations with non-refundable rates are paid in full at the time of booking.

All Bookings: All group bookings of 5 or more rooms are required to pay the balance in full 7 days prior to arrival. Bookings made by third parties agents where no agreement is in place, will require full non-refundable payment at time of booking. We reserve the right to cancel any bookings that have not been paid in full. We shall endeavour to place groups travelling together as close as possible but please note that we cannot always guarantee specified units or apartments

A credit card pre-authorization will also be required to cover incidentals during your stay

Rates
All rates quoted are per room per night, are subject to availability and include Tax & Services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion. Benal Beach reserves the right to modify or cancel the guaranteed rate at any time without prior notice.

Cancellation policy:

Flexible Rate: If you choose to cancel after 12pm, 48 hours before you are due to arrive, payment will be taken from credit or debit card provided at time of booking.

Semi Flexible Rate
If cancelled up to 7 days before arrival date, 25% of all nights reserved will be charged. If cancelled later or in case of non-arrival, the total price of the reservation will be charged.

Special Offers including Advance Purchase Offers:  Reservations with non-refundable rates are paid in full at the time of booking. No cancellations or amendments are allowed.

Insurance
We strongly recommend that all customers take out adequate travel insurance to safeguard against risks such as theft, accident or the cost of cancelling a holiday.

Vacating Rooms Self Catering Apartments are available from 4pm on day of arrival and should be vacated by 10am on the day of departure. Where possible we try and accommodate early check ins or late check outs but please note that this is subject to availability and resort operations needs.

Pets
To ensure the enjoyment of all guests please note that with the exception of Guide Dogs, pets are not allowed in the grounds or premises of the resort.

Force Majeure
Benal Beach cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.